High Roller Wake LLC includes a one (2) year manufacturer warranty against defects in manufacturing or materials on all new High Roller Wake products starting from the original purchase date. The warranty is only applied to that have been purchased from an authorized High Roller Wake dealer. If a product is found defective by High Roller Wakeboarding, in its sole discretion, High Roller will be responsible to provide a replacement of the defective component. High Roller is not responsible for any costs, losses or damages incurred as a result of use or loss of the product. This warranty is only valid for the original purchaser and is nontransferable.
Exclusions
Loss, damage or breakage due to:
• Use at excessive speeds beyond what is recommended in the product documentation.
• Normal use or as a result of an accident or impact with an obstruction such as, but not limited to, a dock, boat lift or another boat.
• Extended exposure to sun/heat/high temperatures.
• Intentional breakage
• Normal wear
Filing a claim
Contact highrollerwake@gmail.com and include your order number, a few pictures and a brief description of the problem you are having. If the problem is deemed to be a defect covered by our warranty, replacement parts will be sent out with instructions for how to replace the damaged component.
Shipping for warranty claims
Warranty parts will be sent via general mail and will take approximately 5-10 days to arrive. Customers outside of the continental US and Canada will be responsible for international shipping fees.
Replacement parts
We know accidents happen that won't be covered under warranty and that's ok. We offer replacement parts for all components of High Roller wake shapers. Send your purchase receipt or High Roller order number, along with a list of the parts you need to highrollerwake@gmail.com. We'll shoot you an invoice for the cost of new parts plus shipping. Our goal is to keep you surfing so we're making it easy to get back on the water fast.
We recommend practicing installing and removing the High Roller Wake Shaper while the boat is out of the water to get familiar with overall functionality and usage. This will help you find the installation sweet spot on the hull of the boat. We recommend a location as close to the stern of the boat on a fully submerged smooth surface.
Fill your ballast evenly, there is no need to list your boat to the side when using the High Roller. Start with a 60/40 rear/front split of ballast for a V-Drive boat. More weight in the front makes the wave longer, more weight in the rear makes the wave taller and shorter. For a direct drive boat we recommend starting with 90% of your ballast weight in the rear.
Locate a smooth surface 2-4” below the water line on the side opposite your preferred surf side. Make sure the area is clean, free of raised decals and as close to the back of the hull as you can. Press the shaper firmly against the boat and lock the suction levers. There should be a considerable amount of tension on the levers for a good connection. The shaper will not slide or move along the hull when properly connected.
When you are done surfing, remove the shaper and turn it on its side to allow water trapped in the cups to drain out. Be sure to store the shaper with the suction cup leavers released.
A speed between 10-13mph works best for most boats, please do not exceed 15mph. Practice driving and turning your first time to get used to a bit of steering change with the device on the boat. When picking up riders we recommend turning towards the shaper side of the boat.
Warning
-Always apply the High Roller wakeshaper (HRW) to the boat with the engine off.
-HRW will affect the boat’s handling, and may impact the turning radius of the boat.
-Increased spray may result so always maintain visual surveillance of other boats/people in the water.
-Never use HRW at speeds over 13 mph, or when not wakesurfing.
-HRW may dislodge from boats at all speeds. Assume that someone is observing HRW.
-Using the HRW on a vinyl wrapped boat cover may damage vinyl wrap.
-Never use HRW for anything other than wakesurfing.
-HRW use will vary with hull shape, ballast system. Always observe manufacturer’s ballast recommendations.
-Always remove HRW before docking, loading onto boat lift, boat trailer or around hard objects.
-Never apply HRW on a boat that is not designed to wakesurf behind.
-USERS ASSUME ALL RISKS OF USING THE HIGH ROLLER WAKESHAPER SYSTEM.