Shipping & Returns Policy
Shipping Policy
At High Roller Wake, every product is built with performance and durability in mind. Many of our systems are custom-fabricated to ensure the best fit and results for your specific boat.
Processing Times
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In-stock items typically ship within 2–5 business days.
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Custom-built wakesurf systems (including the Apex Complete Custom Wakesurf System) require 2–4 weeks for fabrication prior to shipment.
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You will receive an order confirmation and tracking information once your order has shipped.
Shipping Methods & Delivery Times
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We offer standard and expedited shipping options at checkout.
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Delivery times vary depending on your location but typically range from 3–7 business days within the United States after shipment.
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Freight shipping may be required for larger items; delivery timelines will be provided at checkout.
Shipping Rates
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Shipping costs are calculated at checkout based on product size, weight, and destination.
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Free shipping promotions (if offered) apply only to qualifying orders within the continental United States.
International Shipping
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We ship worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.
Returns & Exchanges
We stand behind the quality of our products and want you to be fully satisfied with your purchase.
Return Eligibility
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Returns are accepted within 30 days of delivery on unused, non-installed items in their original packaging.
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Custom-built or made-to-order products are non-refundable, unless they arrive damaged or defective.
Non-Returnable Items
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Custom wakesurf systems built to your boat specifications
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Installed or used products
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Clearance or final sale items
Damaged or Defective Products
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If your order arrives damaged or defective, please contact us within 5 days of delivery with photos and your order number.
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We will repair, replace, or refund the item at no additional cost.
Return Process
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Contact our support team at [your email here] to request a return authorization.
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Ship the item back using the provided instructions.
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Once received and inspected, refunds will be issued to your original payment method within 5–10 business days.
Return Shipping Costs
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Customers are responsible for return shipping unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
Order Changes & Cancellations
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Orders may be modified or canceled within 24 hours of placement.
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After production has started on custom items, orders cannot be canceled.
Contact Us
If you have any questions about your order, shipping, or returns, please contact us:
Email: [your email here]
Website: highrollerwake.com
We appreciate your business and look forward to helping you build the perfect wave.